Our solutions and services help companies tap into
the power of their tape assets efficiently and effectively
the power of their tape assets efficiently and effectively
Gresham’s Enterprise DistribuTape (EDT) enables non-stop storage operations through maximizing tape library reliability, availability and simplifying scalability.
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Our professional support team is a customer resource to quickly resolve support issues at hand. Gresham offers two levels of support: EDT Standard Support and EDT Plus Support. |
| EDT | EDT Plus + | |
|---|---|---|
| Which program is right for me? | ||
| Do I want advice on how to get the most from EDT and my tape library? | Yes | Yes |
| Do I need access to support whenever problems occur? | Typically | Absolutely |
| How much does the risk of downtime impact me? | Slightly | Very |
| Do I want access to software updates? | Yes | Yes |
| Do I need assistance identifying TSM problems that may affect my ability to access my tape library? | No | Yes |
| Do I need assistance identifying network communication problems that impact my ability to access tape resources? | No | Yes |
| Program Features | ||
| US-Based Phone Support | 8:00 am to 6:00 pm CST, M-F | 24 x 7 x 365 |
| UK-Based Phone Support | 8:00 am to 6:00 pm BST, M-F | 24 x 7 x 365 |
| Email Support | 24 x 7 x 365 (8 hour response time for non-critical issues) | 24 x 7 x 365 (4 hour response time for all non-critical issues) |
| Online Support Case Management | Yes | Yes |
| Online Solutions Database | Yes | Yes |
| Free product updates | Yes | Yes |
| Free product upgrades | No | Yes |
| Assistance identifying and resolving problems related to TSM / ACSLS | No | Yes |
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