Client Licensing Website Service Change Notification

What is this notice about?

• Changes to license management processes and facilities

Who’s affected?

• Customers who currently use Gresham’s Online Licensing System (CLW)

When are changes occurring?

• January 1, 2012

Will these changes impact the operation of my software?

• No. The changes being made will not impact the operation of your Enterprise DistribuTape (EDT) software. The only impact will be the way you obtain license keys from Gresham.

Dear Customer:

At Gresham Storage we are constantly looking for ways to improve the products and services we offer. We listen closely to what you are asking for and we regularly review support cases that are being logged looking for areas where our customers may be experiencing problems. With our customers’ ever expanding storage infrastructure requirements, license key management and administration have been highlighted as issues for our users. As a result, we have simplified the license keying of our software, Enterprise DistribuTape (EDT) and we will be discontinuing our Client Licensing Website (CLW), which can be accessed at http://license.greshamstorage.com/license.

The following outlines what you can expect:

First, we have implemented a single license key feature in our EDT version 10 software. This will greatly simplify the key management process and represents a significant time saving for our users. EDT v10 is available to any customer with a valid support and maintenance agreement. A small amount of professional services from Gresham (typically 1-2 days performed remotely) will be required to cover education on this new release along with assistance starting the upgrade process. For further information, please contact sales@greshamstorage.com.

Second, the CLW site will be taken offline as of October 31, 2011. As of that date, we will produce a report detailing all licenses that you have recorded in the system and we will make this report available to you for your records.

Finally, even prior to January 1st, 2012 and the discontinuation of the CLW system, we are asking you to begin using the following email alias for all licensing related needs: licensing@greshamstorage.com. Whether you need to deactivate an existing license key, generate a new key or request a temporary key, please send your request to licensing@greshamstorage.com and we will assist you. Note: if you are running EDT v10 you can perform all license management functions via the new EDT v10 license management screen.

It is our belief that these changes will make license management easier for you and we hope that you will agree. If you have any questions or concerns, please contact us: info@greshamstorage.com.

Sincerely,

The Gresham Storage Team